Professional Services

"We have an excellent and dedicated project manager who has worked dilligently with us to determine our exact business needs and to solve any issues that have come up."

- Manager, Environmental Health , Department of Regulatory Services and Emergency preparedness , City of Minneapolis, MN

We can even draw flowcharts backwards!

Service Highlights

• Customization
• Data Conversion
• Data Hosting
• Project Management
• Public Website Build
• Offline System Capabilities
• Technical Support
• Training Solutions
• Client Consulting
• System Integration
• Much, much more ...

In addition to the products that we offer, our staff of highly trained project managers, business analysts and programmers offer a wealth of complementary services to enhance the experience of using our products. Our philosophy is that it's not enough to simply build great software. In order to truly set ourselves apart, we feel it's our job to help implement that software, customize it to fit your department's needs and then support the users and the infrastructure.

Customization

Every department we work with expects a cutting-edge, versatile application that can accommodate each division's operations while providing the overall functionality that is so vital to an effectively run program. We also understand that the application must be built to allow for unlimited expansion and integration as the department and its responsibilities grow in years to come. Garrison Enterprises truly becomes be a partner to your department and brings to the table a wealth of experience from other agencies. This allows you to meet and exceed the goals your department is looking to achieve.

Data Conversion

As part of our standard offering, we will convert any data contained in your department's existing databases into your new system. Data conversion is a service that comes standard with every new system implementation and we have vast experience in converting from a variety of electronic databases. Whether you're coming from an in-house system or from another vendor, we can help with the extraction of data from your legacy system and the translation of that data into your Digital Health Department implementation.

Data Hosting

One of the many benefits of our system is that it's a hosted solution. The distinct advantage of this approach is your department does not have to invest any funds in hardware or infrastructure. The system is ready to run for one simple fixed price. With enterprise class datacenters in multiple cities throughout the United States, your data and your application will be accessible 24 hours a day, 7 days a week, 365 days a year. By hosting with us, you get the benefits of enterprise class service with none of the associated costs. Your data is safe, secure and frequently backed up to multiple locations. Moreover, our fully redundant servers ensure you can always access your application no matter what.

Project Management

We have an experienced and valuable Project Management team on staff who will be able to assist your department each step of the way. We pride ourselves on literally becoming an extension of your department, not just a vendor. This approach allows for a system that is built from your perspective. Our team-based approach to Project Management assures you that a knowledgeable and capable staff member is always available to answer questions or discuss your implementation.

Public Website Integration

One of the most compelling features of the product is its ability to post information online for the public in real-time without any human intervention. This is a hallmark of the system. Since our system is both real-time and web-based, the client only has to establish the rules for how they want information posted to the public and it will be done automatically.

Offline System Capabilities

We provide a version of the Digital Health Department for field devices, allowing inspectors to enter information and perform inspections in the field, using the browser interface with or without an Internet connection. By utilizing our field application, your inspectors can capture data electronically no matter where they are. Whether online or offline, data is captured through the same web-based user interface eliminating the need to train users on multiple applications. With full offline history available to your inspectors, all of the information they need to perform quality inspections is right at their fingertips.

Technical Support

We fully support your department from the start of development through the day-to-day use of the system with unlimited technical support. This includes online support as well as unlimited telephone support for the application. This perpetually available support is in addition to the initial and refresher training, bound and electronic user manuals, and a variety of other help documentation that Garrison Enterprises will provide to you. Learn more about our support solutions.

Training Solutions

Of course any software product is only useful if the end users know how it works. We offer a wide range of training options for your department that include on-site training, training courses over the web and a series of web accessible videos produced exclusively for your department. Prior to the go-live process, we offer on-site training for both general staff as well as more in-depth "train-the-trainer" sessions to train internal support staff and administrative staff so that they can be information sources for their peers. Our goal is to ensure that every member of your team has the tools necessary to be proficient with the application throughout the life of the product.

Client Consulting

After years of involvement with jurisdictions large and small all across the country, our staff has amassed a tremendous amount of industry knowledge. With a former Program Manager and other staff members that have been involved in the environmental health profession for years on-staff, we offer unrivaled consulting services related to the implementation and management of not only our products, but the general management of a top-notch health department. Whether you need intensive on-site consulting or just have a simple question you want to bounce off of a seasoned veteran we are ready and willing to help.

System Integration

If your department already has existing applications for parcel management, financial management, complaint management, geographic information systems or other central utilities used across departments, we offer services to integrate those systems into our products. We support real-time web service based data exchange, nightly batch processing or direct API integration with many third party applications. We offer the ability for your department to leverage existing services used throughout your jurisdiction helping to bridge technological gaps and bring departments together. Whether you want to integrate with an enterprise application suite such as those from PeopleSoft, SAP or ESRI or you want to integrate an in-house application we are up to the task.